My Prepaid Card Portal

A prepaid card is a preloaded debit card, which is provided to you by your card provider (for example your local council) The card can be used to pay for goods and services, up to the value that is loaded onto it, wherever you see the MasterCard Acceptance Mark including in shops, online and over the telephone.
You can withdraw up to £250 per day from an ATM displaying the MasterCard Acceptance Mark, providing that this has been permitted by your card provider (e.g. your local council). Cashback is not permitted.
You may be restricted from using your card for some purchases as agreed with your card provider.
Your card will be restricted at pubs, nightclubs and off- licences, as well as for betting and gambling (including lottery tickets and casinos), dating and escort services, massage parlours and health spas, pawn shops and tobacco stores.
Your card cannot be used at self-service petrol pumps. You can use your card to pay for petrol by taking it to the cashier.
Please refer to your card provider for full details.
No, there is no charge for the issue of this card. Other fees may apply as agreed with your card provider.
You can check your balance and transactions:
 • Online – by visiting - this service is free.
 • Over the telephone – by calling Customer Services on 0330 808 0102. This service will cost the same as a local rate call from your landline and mobile and is included in your inclusive calls plan.
In the event of loss or theft of the card, you are responsible for reporting this as soon as possible by calling Customer Services on 0330 808 0102 and selecting the Lost & Stolen option. As soon as this is done, your card will be immediately blocked, protecting you from unauthorised usage. Any transactions made before the card is reported lost or stolen will be charged to your account.
Your card provider will load your funds onto your prepaid card. Where you are required to load funds to the card to satisfy your personal contribution requirement, your card provider will advise how much this is. You can then load the card by standing order or bank transfer. If you require assistance please contact Customer Services on 0330 808 0102.
You can change your PIN by calling the IVR on 0330 808 0102 and at any UK ATM where this service is available.
 PIN Best Practice
 • Never share your PIN with anyone
 • Select a PIN that cannot be easily guessed. Do not use birth date or partial account numbers and try to avoid using sequential numbers like 1234, or repeated numbers like 1111.
 • Memorise your PIN, do not write it down on your card or keep it on a piece of paper with your card.
 • Do not use your PIN as a password for other bank services.
 • Do not use the same PIN for all of your cards.
 • Be aware of others nearby when entering your PIN at a point of sale or ATM.
 • Check your transactions regularly for unfamiliar transactions.
Yes, you can set up payments to third party bank accounts using Faster Payment and Direct Debit, where allowed by your card provider, by visiting the website or by calling Customer Services on 0330 808 0102.
Your card is a prepaid Card, which means that you can only spend available funds on the card. Your card will be declined if there are not enough funds on the card for the purchase you are attempting. If for any reason a transaction is processed that exceeds your available funds, we may block your card, and your card provider will require you to repay the amount owing immediately.
If you see a transaction that you do not recognise, you should contact Customer Services on 0330 808 0102 straight away. If, after discussing the transaction, we believe that it was not authorised by you, you will be refunded as soon as possible, and we will investigate on your behalf. We may need to cancel and replace your card for security reasons. If we need to do so, you will not be charged for a new card and your remaining balance will be transferred across to the new card.
You are not able to do this yourself using the portal.You will need to contact the organisation that issued your card to discuss any permitted return or redemption of funds from your card.
The card is valid until the expiry date showing on the front of your card.
Yes, depending upon what has been agreed with you by your card provider.
You can have up to three (3) additional cards. Additional card holders must be 18 and over to qualify for a secondary card.
We will not carry out a credit check; however, we will carry out checks to verify your identity and address. These searches will not impact upon your credit record; however the search may leave an indicator, ‘called an ‘enquiry’ that such a search has been performed.
We safeguard you information in accordance with our Privacy Policy and applicable law. Please refer to the website
You can set up a Direct Debit by quoting the sort-code and account number associated with the card to your service provider. Funds will debited from you card by 2pm on the date that the Direct Debit is due. You must ensure that you have sufficient funds available on the card to pay a Direct Debit that is due.